Store Policies

This page sets out the policies that govern your use of the UR Amazing website and online store (Shopify-hosted) and our WordPress-hosted brand site, together referred to as the "Site." It covers our Terms and Conditions, Return and Refund Policy, Customer Service information, and Dispute Resolution Policy, prepared with reference to the Consumer Act of the Philippines (RA 7394), the E-Commerce Act (RA 8792), and the Internet Transactions Act of 2023 (RA 11967) and its Implementing Rules and Regulations.

Terms and Conditions

1.1 Acceptance of these terms

By accessing or purchasing from the Site, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Site or place an order.

1.2 Who we are

1.3 Eligibility

You must be at least 18 years old, or transacting with the consent of a parent or legal guardian, to place an order on the Site.

1.4 Products, pricing, and listings

We take reasonable care to ensure product descriptions, images, and prices on the Site are accurate, consistent with our obligations as an online merchant under the Internet Transactions Act. However:

• Colors, textures, and finishes may appear slightly different depending on your screen.
• We reserve the right to correct any pricing or listing errors, and to cancel and refund any order affected by such an error before it is fulfilled.
• All prices are listed in Philippine Peso (PHP) and are inclusive/exclusive of applicable taxes as indicated at checkout.

1.5 Orders and order acceptance

Placing an order is an offer to purchase. An order is only confirmed once we send you an order confirmation; we reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or stock unavailability, in which case any payment already made will be refunded in full.

1.6 Payment

Payments are processed securely through our payment partner, PayMongo. We do not store your full payment card details. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the chosen payment method.

1.7 Shipping and delivery

Estimated delivery timelines will be provided at checkout or in your order confirmation. Risk of loss or damage to products passes to you upon delivery to the address you provided. Delays caused by couriers or circumstances beyond our reasonable control (e.g., weather, force majeure) are not our liability, though we will assist in tracking and resolving delivery issues.

1.8 Intellectual property

All content on the Site — including but not limited to logos, product photography, graphics, and written content — is the property of UR Amazing Enterprises or its licensors and may not be copied, reproduced, or used without our prior written consent.

1.9 Prohibited use

You agree not to use the Site for any unlawful purpose, to submit false or misleading information, to interfere with the Site's security or functioning, or to resell products purchased from the Site without our written authorization.

1.10 Limitation of liability

To the extent permitted by Philippine law, UR Amazing Enterprises shall not be liable for indirect, incidental, or consequential damages arising from your use of the Site or our products, except where such liability cannot be excluded under the Consumer Act of the Philippines or other applicable law (e.g., liability for defective or unsafe products).

1.11 Governing law

These Terms and Conditions are governed by the laws of the Republic of the Philippines, including the Consumer Act (RA 7394), the E-Commerce Act (RA 8792), and the Internet Transactions Act of 2023 (RA 11967).

1.12 Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of the Site after changes are posted constitutes acceptance of the updated terms.

Return and Refund Policy

2.1 Your rights for defective, damaged, wrong, or misdescribed items

If the item you receive is defective, damaged in transit, incorrect, or materially different from its description on the Site, you are entitled to a free replacement or a full refund, including original shipping costs, in line with the Consumer Act of the Philippines and the Internet Transactions Act. We will not refuse a valid claim on this basis, and we do not operate a "no return, no exchange" policy for such cases.

2.2 Change-of-mind returns (store policy)

As a matter of store policy — not a legal requirement — we accept change-of-mind returns within 7-14 days of delivery, provided that:

• The item is unused, unopened, and in its original packaging with seals intact (for hygiene reasons, this applies especially to skin care and cosmetic products);
• You have proof of purchase (order number or receipt); and
• The item is not on the non-returnable list in Section 2.3.

2.3 Non-returnable items

For hygiene and safety reasons, the following are not eligible for change-of-mind return once opened or used, unless the item is defective:

• Opened or used skin care, cosmetic, or personal care products
• Items marked "final sale" or purchased during clearance promotions
• [Add any other category specific to your catalog]

2.4 How to request a return or refund

1. Message us on [Facebook/Instagram Messenger] or email [support email] within the applicable window, with your order number.
2. Include clear photos or a short video of the item (and packaging, if damaged) showing the issue.
3. We will review your request and respond within [2–3] business days with next steps.
4. If approved, we will provide instructions for returning the item. In line with the Internet Transactions Act, where a replacement or refund remedy applies due to a defect, damage, or misdescription, you will not be charged for return shipping.

2.5 Refund method and timeline

Approved refunds will be issued to your original payment method through PayMongo within [14–30] days of us receiving and inspecting the returned item, or immediately upon approval for cases resolved without a physical return (e.g., proof of a damaged item you're instructed to dispose of).

2.6 Order cancellations

You may request to cancel an order before it has shipped by messaging us with your order number. Once an order has shipped, it is treated as a return under this Policy.

Customer Service / Contact Information

We aim to make it easy to reach a real person if you have a question, concern, or issue with your order.

For order-specific concerns, please have your order number ready — this helps us resolve your request faster.

Dispute Resolution Policy

4.1 Step 1 — Talk to us first

Most concerns can be resolved quickly and directly. Please reach out through the channels in Section 3 before escalating elsewhere — we are committed to resolving order, product, and billing issues in good faith and within a reasonable time.

4.2 Step 2 — Department of Trade and Industry (DTI)

If a concern cannot be resolved directly with us, you may file a complaint with the DTI, which has jurisdiction over consumer and e-commerce complaints under the Consumer Act (RA 7394) and the Internet Transactions Act (RA 11967):

The DTI generally facilitates mediation and conciliation first; if unresolved, complaints may proceed to formal adjudication, which can result in orders for refund, replacement, or administrative penalties against the merchant.

4.3 Step 3 — Courts of competent jurisdiction

If a dispute remains unresolved after DTI mediation, either party may pursue the matter before the appropriate Philippine courts. For claims within the applicable threshold, the Small Claims process offers a faster, lawyer-optional route for monetary claims (e.g., refund amounts). Any formal legal proceedings shall be brought in the courts of [city/province where business is registered], Philippines, unless otherwise required by law.

4.4 Governing law

This Dispute Resolution Policy, and any dispute arising from your use of the Site or purchase of our products, is governed by the laws of the Republic of the Philippines.

4.5 No waiver of statutory rights

Nothing in this Policy limits or waives any right you have under the Consumer Act, the Internet Transactions Act, or other applicable Philippine law, including your right to bring a complaint directly to the DTI or the courts at any time.